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• How much does it cost to use your app? (Fees)

  The Charge apps are free to download from Google Play or the Apple App Store and there are no setup fees, monthly fees, minimum turnover requirements or subscription fees. When a transaction is processed using Charge for Stripe, a 1% fee will be applied per transaction, in addition to the standard Stripe fees, which vary from country to countryVery popular

• Do your apps support SCA (Strong Customer Authentication)?

  Yes, both the Android and iOS versions of Charge for Stripe support the SCA requirements that take effect from September 14th, 2019. You can read more about this below or here. You can also verify this by checking out our listing on the Stripe Partners page which includes the 'SCA-Ready' badge at https://stripe.com/partners/charge-for-stripe (FYI, we were the first mobile payment app listed to be SCA-certified) ![](https://storage.Very popular

• How can I send a payment request?

  The Payment Request functionality was one of our most-requested features and we’re excited to finally be releasing it. Here’s how to use it: Tap the + icon and select ‘Request Payment’ Enter the amount, description and either an email address or mobile phone number and tap the ‘Send Payment Request’ button. Emails will be sent automatically, while entering a mobile phone number and then tapping the 'Send Payment Request' button will allow you to select whichever app you would like to shaVery popular

• Do you support card readers? How about NFC?

  With the release of Stripe Terminal devices (currently only available in the US and limited beta in Australia and New Zealand), we have been working hard to support these devices and are pleased to advise that our Android app now includes support for the Stripe Reader M2 and the BBPOS Chipper 2X BT card reader. You can learn more on the following links: [Do you support the Stripe Reader M2 card reader?](/en-au/aVery popular

• What is terminal mode?

  Terminal mode was developed as a result of user input and works to allow account holders to limit access to users. Here’s how to use Terminal Mode: Go to ‘Settings’ and select ‘Terminal Mode’ Enter a code which will allow you to exit terminal mode. The device will now be in terminal mode which only allows access to the payment screen. This is perfect for times when you want to allow staff to process payments but not access Dashboard data or process refunds. To exit terminal mode simplyVery popular

• What is a ‘Pre-authorized payment’ ?

  Pre-authorized payments allow users to put a hold on a credit card for a certain amount, without actually processing the payment, just like hotels and hire car operators do. To process a pre-authorized payment: Tap the “+” icon and select “Pre-authorized Payment” Enter the amount and card details etc and tap “Charge Card”Popular

• How do I process a payment?

  Charge for Stripe has been built to make processing payments as quick and easy as possible. Here are the different options available for processing payments: Tap via NFC: How do I use NFC to capture card details? Capture via camera: How do I use the camera to capture card details? Enter card details manually: Simply enter the card number, expiryPopular

• How do I get started?

  Getting started with Charge for Stripe is easy if you follow these simple steps: Sign up for a Stripe account by going here. You’ll also need to link a bank account to your Stripe account so they have somewhere to transfer your funds. Download Charge for Stripe on your Android or iOS device. Open CPopular

• Can I do a test to see if it works, just to be sure?

  You sure can! Go into the “Settings” screen and turn on “Test Mode” – after doing so, you will see a noticeable “TEST MODE” indicator displayed at the top of all screens. This will allow you to process some test charges so you can check everything is working as it should. While in test mode, sample test credentials are automatically displayed in the app so you simply need to enter an amount and description and tap "Charge Card" to process the payment and see it go through. However, if you arePopular

• How do I setup notifications?

  Push notifications are implemented in Charge for Stripe using Stripe Webhooks functionality and allows users to receive notifications for a variety of different types of events. To select which events you would like to be notified about: Go to the ‘Settings’ section & select the account for which you would like to turn notifications on or off. Select whether or not to be notified for the different notification types including payments, payouts, new custoSome readers

• How do I use NFC to capture card details?

  On supported devices (Android-only, because Apple don't allow this functionality), NFC can be utilised to capture card details quickly and easily. Here's how to use it: Launch Charge for Stripe, tap '+' and select the payment type you wish to process. While on the 'New Payment' screen, take the customer's credit card and tap it to the back of your phone. It may take a few taps to work out where the NFC reader is on your device, but it's usually in the top 1/3, but also be aware that it'sSome readers

• What other cool stuff can Charge for Stripe do?

  Well, we’re glad you asked. Here are a couple of things we think are pretty cool. Cha-ching: Every time you receive a payment (or payout or new customer, or… check the notifications section for all the options) you’ll hear a wonderful “Cha-ching” sound. It’ll be music to your ears every time you hear it! Hash: We’re as security-conscious as the next person (probably even moreso), which is why when you tap a card to add the details via NFC, we’ll hash (hide) all the card numbers with the exceptSome readers

• I get an “Expired API Key Error” when trying to use the app

  This is due to the API keys in your Stripe account being expired and is out of our control, however it’s easy to resolve this by following these steps as provided by Stripe Support: Login your Stripe Dashboard : https://dashboard.stripe.com/developers Select ‘Developers’ on the left of the page, then click ‘API Keys.’ Select the ‘•••’ button on the right of the API key and Select ‘Roll key…’ Select when you’d like your old keys to be expired and entSome readers

• How do I use the camera to capture card details?

  Launch Charge for Stripe, tap '+' and select the payment type you wish to process. While on the 'New Payment' screen, tap the camera icon to the right of the 'Card Number' field and the camera viewfinder will open. Hold the customer's credit card away from the phone and slowly bring it closer so it fills the space displayed on the screen. As it is aligned properly, edges will be hSome readers

• How can I issue a refund?

  Refunds can be processed within Charge for Stripe by selecting the payment you would like to refund and selecting the ‘Refund’ button and confirming the amount you would like to refund, up to the original amount of the initial payment processed, and then tapping 'Process' to complete the refund. Alternately, you can issue issue refunds via your Stripe Dashboard as per the steps provided by SSome readers

• What types of payments are supported? e.g. Pre-auth payments, Subscriptions etc

  The following types of payments are available within Charge (previously Charge for Stripe) mobile apps: Standard payments: Processed immediately using the customer’s credit card details. Perfect for shops, market stalls, contractors and anyone wanting to accept credit card payments on their phone. Learn more. Pre-authorized payments: These allow users to process a pre-authorized payment which can then be cancelled or processedSome readers

• What is the maximum payment amount I can process?

  The maximum limit for payments being processed using Stripe is $999,999.99, but obviously the actual limit depends on the limit on the user’s credit card. Source Source 2Some readers

• How do I send a receipt to customers?

  On the ‘New Payment’ screen, simply enter the customer’s e-mail address and a receipt will automatically be e-mailed to them when the payment is processed. If you would like to send a receipt at a later date, this can't be done within our app, however if you go to https://dashboard.stripe.com/ and login to your Stripe account and go to the 'Payments' section, when you locate the payment in question, click it and then click the 'Send Receipt' button to send them a receipt. Note: You will need tSome readers

• Can I use Charge for Stripe on my computer / desktop / laptop?

  Charge for Stripe is currently only available for Android and iOS and we don't have any immediate plans to develop apps for Windows or Mac. However, if you are using Chrome OS on a Chromebook or Chromebox that supports Android apps, you should be able to install Charge for Stripe from Google Play and use it all ok, as you can see in the screenshot beSome readers

• Can I use Charge for Stripe in different countries?

  Absolutely! If you are travelling overseas and would like to accept payments while you’re over there, Charge for Stripe has you covered. Users can Switch between currencies by visiting the ‘Settings’ section within the app and selecting the desired currency from the dropdown. While the payments are processed in the currency you select, Stripe will convert the amount into the currency associated with your Stripe account and payout the funds into your bank account as per usual. The fees that applSome readers

• Can I use your app without a Stripe account?

  No. Charge for Stripe is built specifically for Stripe, so if you don’t already have an account setup, you can find out more about setting up an account on the Stripe website here.Few readers

• Is your app available in my country?

  Stripe is currently (as of August 2019) available in 34 countries as listed at https://stripe.com/global and Charge for Stripe is available for download on Google Play and the App Store in almost all of these countries. As more countries are added by Stripe, we will make Charge for Stripe available in the newly-supported countries. However, there are some countries where Stripe is currently in beta release or has not rolled out full functionality, which prevents our apps from being available untFew readers

• Where can I download your app?

  Charge for Stripe is available for Android and iOS devices on the links below: Google Play App StoreFew readers

• I tried to process a payment and it failed - why?

  If you have attempted to process a payment and it fails to go through, you should see a message with details about why the payment failed. e.g. Insufficient funds or incorrect CVC number. If you would like to go back to find out why a payment failed, you will need to login to your Stripe Dashboard (on a computer, not in Charge for Stripe) and go to the 'Payments' section to locate the payment in question, select it and you will then be able to see the reason the payment was rejected. Payment rFew readers

• Can I login to multiple devices with the same account?

  Yes you can! And you can process payments across multiple devices simultaneously as well! Login with your Stripe account credentials on as many devices as you like (Android and iOS) and you will be able to process payments on all of them.Few readers

• The app says I need to login with an admin account – why?

  Stripe requires users connecting with third-party apps like Charge for Stripe to do so with an admin account, so if you’ve logged in with an account that doesn’t have admin access, please tap ‘Switch account’ and login with an account that has admin privileges.Few readers

• Charge for Stripe is a ‘Stripe Verified Partner’ – what does that mean?

  The Stripe Partner Program is open to businesses who utilise the Stripe platform and meet certain criteria and at Charge for Stripe, we’re proud to be among the first mobile payment apps to be included in this recently revamped program. It means users of our apps can be confident that our app adheres to Stripe’s strict requirements. Check out our listing on the Stripe Partner Program page at [https://stripe.com/partners/directory/charge-for-stripe](https://stripe.com/partners/directory/charge-foFew readers

• How do app shortcuts work?

  On Android, app shortcuts make it easy to do exactly what you want to do, quicker. Long-pressing the Charge for Stripe icon will display shortcuts for the different payment options available which you can either tap, or you can long-press and drag them to your device home screen to make the shortcut accessible whenever you want it. Now a single tap can take you directly to the payment screen to process whatever type of payment you wantFew readers

• Payment Processing for Booking.com Hosts

  After an influx of interest from Booking.com hosts and hearing that Booking.com were recommending Charge for Stripe as a good option for processing payments, we wanted to make it clear just how easy it is for you to process payments when people make a booking for your property. Firstly, if you already have a Stripe account, you can use Charge for Stripe, no matter where you are in the world. If you don't have a Stripe account and reside in 1 of the 34 countries listed [here](https://stripe.com/Few readers

• There's another app with a similar name - what's going on?

  There is another app that includes the word "Charge" in its name and many people get confused. If you're unsure, check the app icon you tap to launch the app and if the icon is not the same as the image below and when you launch the app it doesn't look like the screenshots below, then you're probably using the other app, so if you need support you'll need to contact them directly. ![](https://storage.Few readers

• What is the upgrade/premium version?

  This upgrade allows users to manage multiple Stripe accounts within Charge for Stripe. Purchasing the upgrade once will unlock this functionality permanently and additional Stripe accounts can then be added and payments can be processed to any of your Stripe accounts, plus you can also receive notifications for any or all of your Stripe accounts.Few readers

• How to process payments using Stripe Terminal card readers

  Charge for Stripe apps (currently only the Android version) support Stripe Terminal devices for processing credit card payments using the BBPOS Chipper 2X BT and the Stripe Reader M2. Here's how to process a payment using this card reader: Go to the "Settings" section and turn on the option to "Use card reader" Turn your card reader on and wait for ~30 seconds for it to initialise. Tap '+' and select to process a Standard or Pre-authorFew readers

• How can I completely reset the app to start setup again?

  Sometimes things get a little weird if you update the software on your phone or change your Stripe account to activate 2FA or something else random happens and it's necessary to completely reset the app and go through the setup process again. If that happens, here are the steps to follow to hopefully get you up and running again quickly. Android Go to Settings->Apps->Charge for Stripe->Storage and tap 'Clear cache' and then tap 'Clear data'. Then tap back and tap uninstall to completFew readers

• Stripe Terminal FAQs and card reader support

  Firstly, please be aware that we only support Stripe Terminal devices, being the BBPOS 2X BT, the Verifone P400 and the Stripe Reader M2. If you are using a different card reader, unfortunately it may or may not work with our apps and we're unable to provide any support for them at this time. If you are using a supported device and encountering issues, please try the following troubleshooting tips **The card reader isn't showing up in the BlueFew readers

• How do I activate fingerprint authentication?

  Go to the Settings section and scroll down to the ‘Lock’ section and switch “Use Fingerprint” to the on position. You can switch between PIN or fingerprint authentication by toggling these switches on or off, but one will always be selected as this is essential for security purposes.Few readers

• I can’t find the answer to my question – how can I get in touch?

  If your enquiry relates to your Stripe account, please contact Stripe here If your enquiry relates to our app, please contact us here and we’ll do our best to respond to you within 48 hours.Few readers

• Why can't I process a payment?

  Usually when payments are unable to be processed it is due to one of the following reasons: The 'Reference' field has been left empty. This field is mandatory so please enter something into this field and the 'Charge Card' button should become active and allow you to process the payment. You have no active internet connection. Payments processed using Charge for Stripe are processed in real time which requires an active internet connection so the card being used to processed the payment caFew readers

• Why are notifications no longer working?

  Sometimes notifications may stop working due to updating your device software, so if you're not receiving notifications when you should be, and/or you've tried editing your notifications and your selections are not being saved, please: Check that notifications are switched on within the Charge for Stripe app settings and also within your device settings (e.g. Settings->Notifications). ![iOS device notifications screen](https://storage.crisp.chat/users/helpdesk/website/eb94afd6fd578800/ios-deFew readers

• Why does the dashboard screen show a different currency to the one I’ve selected?

  Charge for Stripe allows users to accept payments in LOTS of different currencies by selecting from the list of currencies displayed in the settings section. HOWEVER, the dashboard screen will display values in the default currency of your Stripe account. For example, if your Stripe account is registered in Australia, AUD will be your default currency and the chart will show values in AUD. If you change to accept payments in another currency (e.g. USD), the values displayed on the chart will stFew readers

• How do I uninstall your app?

  If you would like to uninstall Charge for Stripe from your device, please follow these steps: Android Long-press on the app icon and drag it up to the top of the screen where it says "Uninstall", then tap the button to confirm that you wish to uninstall the app. or Go to Settings -> Apps -> Charge for Stripe and tap 'Uninstall'. iOS Long-press on the app icon and tap the little 'x' that appears, then tap the button to confirm that you wish to uninstall the app. If you wouldFew readers

• I forgot my PIN code – how can I get back into the app?

  If you have forgotten your pin, unfortunately you will need to reset the app and start again with the setup process. Rest assured none of your data will have been lost, but you will need to re-setup your accounts in the app. While we understand this is an inconvenience and will take a few minutes to resolve, we believe this is a better option than allowing the code to be reset on the device which would potentially open up access to your Stripe account by someone who may have stolen your phone.Few readers

• How can I change my PIN code?

  Go to the ‘Settings’ section and scroll down to the ‘Security’ section and select ‘Change PIN” and follow the steps to complete the process. However, we recommend using fingerprint or face unlock authentication (if your device supports it) as these are more secure methods and mean you won’t have to complete the setup process again if you forget your PIN code.Few readers

• I'm encountering an issue - can you please fix it?

  We're sorry to hear that you're encountering an issue with our app, but rest assured we'll do our best to get it resolved as quickly as possible. To help us work out what's causing the issue, please follow these steps: Take a screenshot (Apple | Android) of the screen where you're encountering the issue. Or if it's something more complex, please provide a screen recording (Few readers

• How can I contact Charge for Stripe?

  For queries or support specifically relating to Charge for Stripe, including: Functionality relating to the Charge for Stripe app Issues with the Charge for Stripe app or functionality not working properly Queries about what the Charge for Stripe app can or can't do Suggestions about functionality you would like to see added to the Charge for Stripe app Please contact Charge for Stripe at https://chargeforstripe.com/contact or via Live Chat within the app or on our website. --Few readers

• "Cannot connect to this application with scope read_write" - why not?

  This message is displayed if you are trying to connect a Stripe account that is not currently supported due to regulations preventing Stripe from allowing our app to function properly in your region. While the list of countries currently supported can be found here, the following countries are currently (as of July 2020) unsupported and will therefore be unable to use our app: Brazil India Malaysia Mexico There is currently no ETA for when Stripe willFew readers

• I'm encountering an error when logging in

  If you're trying to login and keep seeing an error message when entering your password, don't worry it's usually easily fixed by following these steps: Uninstall the app from your phone Turn your phone completely off Turn your phone back on and reinstall the app This issue is usually caused due to caching where users have logged into their Stripe account on their device browser already, and the webview being used to login to our app clashes with the cached data. Following the steps aboFew readers

• Who is behind Charge for Stripe?

  Charge for Stripe was developed by Platinum Apps, a small development company based in Western Australia. If you need our company details for tax purposes, they are as follows: Platinum Apps 17/38 Mandurah Terrace Mandurah, WA 6210 Australia support@chargeforstripe.com ABN: 79 161 120 066Few readers

• Can I accept Google Pay and Apple Pay payments?

  As of July 2021, Google Pay and Apple Pay are not currently supported, HOWEVER we are working towards including this functionality in a future update. This means that your customers will be able to tap their phone or smartwatch to the back of your Android device and pay using their Google Pay or Apple Pay account. While we don't have an ETA for when this functionality will be released, we're hoping to have it available by September 2021, or hopefully earlier if at all possible. Related: [How dFew readers

• How do I process a subscription payment?

  Subscription payments can be processed using the Charge apps by following these steps: Tap the '+' icon and select 'Subscription payment' Select how often the payment should be repeated (e.g. weekly, fortnightly, monthly, yearly) and when it should end (e.g. after 12 payments, or never). Enter the amount, the card details and the customer details and tap 'Charge Card' The first payment will be processed immediately and a receipt will be emailed to the customer automatically. SubsFew readers

• How do I cancel a subscription payment?

  To cancel a subscription payment: Locate the payment in the 'Subscriptions' tab and tap it to go to the 'Subscription details' screen. Tap the 'Cancel subscription' button at the bottom of the screen and then tap the 'Yes' button to confirm that you would like to cancel the subscription payment. Once a subscription is cancelled, no further payments will be processed for that subscription. Also see: [How do I process a subscription payment?](/en-au/article/how-do-i-process-a-subscriptioFew readers

• Can Not For Profit (NFP) organisations use your app?

  Most certainly! In fact, there are lots of NFP organisations all over the world using our apps to accept donations. Here's how we make it easy for your NFP organisation to accept donations using our apps... Quick, easy payments: Whether accepting donations over the phone or in-person, processing them directly on your mobile phone is simple. Learn more about the available payment types here. Subscription payments: If you have people keFew readers

• Why use Charge for Stripe?

  We think there are probably a million good reasons to use Charge for Stripe, but here are some of the most compelling ones... It makes it easy to process credit card payments directly on your phone, fast. Super-fast. (and there's no need for any fiddly hardware) We're a Stripe Verified Partner, so you can rest easy knowing we're doing things hFew readers

• How do I upgrade my BBPOS Chipper 2X BT firmware?

  The simplest way is to download the official app which will allow you to install the latest firmware. You can find the download links below: Android: https://play.google.com/store/apps/details?id=com.bbpos.chipperotaapp iOS: https://apps.apple.com/us/app/chipper-ota/id1589744317 We're unable to provide support relating to card readers, however the following links may be of assistance: [Do you support card readers? How about NFC?](/en-au/article/do-you-support-card-readers-how-about-nfc-1z0Few readers

• I'm trying to login and prompted to provide more information - why?

  When logging into to Charge for the first time (instructions here), most users will simply enter their Stripe credentials and be up and running in seconds, but some users may be prompted to provide more information such as Director information or bank account information. If you are prompted to provide this information after entering your Stripe credentials, please provide the information which is being requested by Stripe to allow you to completeFew readers

• How do 3D Secure Payments work when a customer receives a verification code?

  Some banks have 3D Secure* protection and require a verification code to be provided when a payment is attempted to be processed on their card. Here's how it works with Charge: Process the payment as you usually would, entering the amount, the card details and then tap 'Charge card' (ref). If your customer's bank has 3D Secure enabled, you will be taken toFew readers

• How do I activate Face Unlock?

  Go to the Settings section and scroll down to the ‘Lock’ section and switch “Use Face Unlock” to the on position. You can switch between PIN, fingerprint and Face Unlock authentication by toggling these switches on or off, but one will always be selected as this is essential for security purposes. Face Unlock functionFew readers

• Data is no longer displaying in the app? (Blank screen issue)

  If you open the app and there is no data being displayed, please follow these steps: Go to Google Play/Apple App Store and see if there is a new update waiting to be uploaded. Install the update and your data should be displayed all ok as per usual. This should resolve this issue 95% of the time, however if the issue remains, please follow the steps provided here -> [How can I completely reset the app to start setup again?](/en-au/article/how-can-i-completely-reset-the-app-to-start-setupFew readers