The Payment Request functionality was one of our most-requested features and we’re excited to finally be releasing it. Here’s how to use it:

Tap the + icon and select ‘Request Payment’

Enter the amount, description and either an email address or mobile phone number and tap the ‘Send Payment Request’ button. Emails will be sent automatically, while SMS messages will be sent via your default SMS app, so just tap the send button to send the request.

Your customer will then receive an SMS or email with the details of the payment you have requested. The payment request will be displayed in your list of payments as ‘Pending’ until your customer either provides their payment credentials to complete the payment (it’ll then change to ‘Charged’) or selects ‘Cancel’ (it’ll then display as ‘Cancelled), or the payment request will automatically be cancelled after 7 days if payment is not processed or cancelled before then.

If you would like to cancel a payment request, select the payment to view the payment details and then tap ‘Cancel Payment Request’. This will cancel the request immediately. If the user clicks on the link provided in the sms or email after the request has been cancelled, they will be advised the payment request is no longer valid.

If you need to edit the contact details (phone or email) because you entered the incorrectly, tap the payment request and select 'Edit' from the menu in the top right corner to edit the details. Then, tap on the 'Send Reminder' button to send a new SMS or email to the customer.

We hope you will find this functionality really useful and as per usual, if you encounter any issues or have any suggestions, please don’t hesitate to get in touch.
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