Question 1

How much does it cost to use your app? (Fees)

Accepted Answer

The Charge for Stripe apps are free to download from Google Play or the Apple App Store and there are no setup fees, monthly fees, minimum turnover requirements or subscription fees.

| How do our fees compare to others? Many charge around 12x more than us, which you can read more about at https://chargeforstripe.com/my-competitors-charge-12x-more-than-me-but-im-ok-with-that/

When a transaction is processed using Charge for Stripe, a $0.20USD fee (or similar amount converted to other currencies including 0.10GBP, 0.15EUR, 0.20CAD and 0.20AUD – see full fee list below) will be applied per transaction, in addition to the standard Stripe fees, which vary from country to country and can be found at https://stripe.com/pricing. If you never process any payments via the app and only use it for tracking your Stripe account transactions, that’s completely free.

As there are no setup or ongoing monthly fees with Stripe or with our app, Charge for Stripe, you only pay fees when you actually make sales, which we think is the way it should be. We hope you’ll find Charge for Stripe is a convenient, cost-effective way of processing payments on the go, especially when compared to other offerings, many of which charge a % of the sale amount or on-going subscription fees, both of which add up very quickly. And t

Question 2

When do I get paid? When are payouts processed?

Accepted Answer

Once you’ve made your first charges with Stripe, your first payout will be initiated, and should post within seven days. Thereafter, all US-based merchants will receive payouts on a rolling two-day schedule.

Payout schedules vary slightly for merchants outside of the US. See your country’s payout schedule

You can link your bank account, and set the frequency of these payouts, in your Stripe Dashboard’s Balance page. From there, you can also view all payouts from Stripe to your bank account. To learn more, visit Stripe’s documentation on Receiving Payouts.

| If you would like more detailed information regarding payouts such as when your next payout should reach your account or why a payout has been delayed, please contact Stripe directly as we don't have access to this information.

Question 3

Do your apps support SCA (Strong Customer Authentication)?

Accepted Answer

Yes, both the Android and iOS versions of Charge for Stripe support the SCA requirements that take effect from September 14th, 2019. You can read more about this below or here.

You can also verify this by checking out our listing on the Stripe Partners page which includes the 'SCA-Ready' badge at https://stripe.com/partners/charge-for-stripe (FYI, we were the first mobile payment app listed to be SCA-certified)

To find out which other mobile payment apps are SCA-Ready, please have a look at the official list on the Stripe website at https://stripe.com/partners/apps-and-extensions?n=mobile-payments&sort=sca-ready. As of September 8th, Charge for Stripe is still the only one that is SCA-Ready ;-)

About SCA Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure. Once SCA goes into effect on September 14, 2019, online payments will require additional customer authentication. Transactions that don’t adhere to the new guidelines may be declined by your customers’ banks. This regulation applies to transactions where both the business and the cardholder’s bank are located in the European Economic Area (EEA).

*How SCA may impact your business

Question 4

How can I contact Stripe directly?

Accepted Answer

Contact Stripe about these types of questions:

Questions regarding a specific charge, refund, payout (if a payout hasn't arrived when expected), or a payment dispute
Account-related issues, including account lockouts, account restrictions or getting access to your account if you have forgotten your login or password
Using the Stripe Dashboard’s functionality and settings

To contact Stripe directly, please go to https://support.stripe.com/email/login or https://support.stripe.com/?contact=true

Question 5

Do you support card readers? How about NFC?

Accepted Answer

Charge for Stripe supports NFC (only on Android devices*) and we believe this is the most convenient way to capture card details for processing charges. Tapping the customer’s card to the back of your device will make the card number and expiry appear in the app so you simply enter the CCV number and the amount (and e-mail address if you want to send a receipt) and click “Charge Card” and it’s done. Read more here.

If your device or the customer’s card doesn’t support NFC, you can simply enter the card details manually or click the camera icon to take a photo of the card to capture the details that way. With all of these methods, none of the card information is ever stored on your device.

As for card readers, we don’t currently support them as we feel they are clunky, can get broken, lost and are unnecessary. Having said that, with the release of Stripe Terminal devices (currently only available in the US and limited beta in Australia and New Zealand), we are currently working on adding support for these devices and have just released an update to our Android app to include support for this device - you can learn more here and here. Other than these Stripe Terminal devices, we don't plan on adding support for any other

Question 6

What is terminal mode?

Accepted Answer

Terminal mode was developed as a result of user input and works to allow account holders to limit access to users. Here’s how to use Terminal Mode:

Go to ‘Settings’ and select ‘Terminal Mode’
Enter a code which will allow you to exit terminal mode.

The device will now be in terminal mode which only allows access to the payment screen. This is perfect for times when you want to allow staff to process payments but not access Dashboard data or process refunds.

To exit terminal mode simply tap the padlock icon in the header and enter to the pin code set (as mentioned above) to return to normal access mode with full functionality.

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