Articles on: Charge App

Why are notifications no longer working?

Sometimes notifications may stop working due to updating your device software, so if you're not receiving notifications when you should be, and/or you've tried editing your notifications and your selections are not being saved, please:
Check that notifications are switched on within the Charge for Stripe app settings and also within your device settings (e.g. Settings->Notifications).
iOS device notifications screen
If these are both turned on, please uninstall the app, turn your device completely off and then back on again and then reinstall it from Google Play/App Store which should reset the connection to the notification server. IMPORTANT: Follow these steps in this order correctly.

If the issue remains after following these steps, please don’t hesitate to contact us and provide your email address and the name of the business as listed in your Stripe account and we’ll be happy to assist you further.

Updated on: 29/03/2022

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