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Queries relating to Stripe accounts, fees & functionality.
When do I get paid? When are payouts processed?
Once you’ve made your first charges with Stripe, your first payout will be initiated, and should post within seven days. Thereafter, all US-based merchants will receive payouts on a rolling two-day schedule. Payout schedules vary slightly for merchants outside of the US. See your country’s payout schedule You can link your bank account, and set the frequency of these payouts, in your Stripe Dashboard’s [Balance](https://dashboard.stripe.com/ba
How can I contact Stripe directly?
Contact Stripe about these types of questions: Questions regarding a specific charge, refund, payout (if a payout hasn't arrived when expected), or a payment dispute Account-related issues, including account lockouts, account restrictions or getting access to your account if you have forgotten your login or password Using the Stripe Dashboard’s functionality and settings **To cont
Is Stripe secure? Will I be PCI-compliant?
Yes! Stripe meets and exceeds the most stringent industry standards for security. Stripe is also audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. (This is the highest level of certification available.) You can learn more about the technical details of Stripe’s secure infrastructure at: https://stripe.com/docs/security/stripe. You can see Stripe’s PCI certification [here](http://www.visa.com/splisting/searchGrsp.do?c
How do I add or update a bank account in Stripe to receive my payouts?
For detailed instructions about how to add your bank account in Stripe so that you can receive payouts, please follow the steps on the Stripe support site here: https://support.stripe.com/questions/add-a-bank-account-for-payouts For detailed instructions about how to update your bank account in Stripe so that you can receive payouts, please follow the steps on the Stripe support site here: https://support.stripe.com/questions/update-existing-bank-account-information
What is Stripe's pricing?
Get charged only when you earn money. No monthly fees, setup fees, or hidden costs! For detailed pricing information by country, please see https://stripe.com/pricing and select the relevant country at the page’s bottom-left corner. The following examples show basic pricing for U.S. users only: Credit card processing 2.9% + 30 cents (USD) per transaction $15 (USD) for disputes ACH payments 0.80% per transaction, with a $5 (USD) cap Using Charge for
How do I delete my Stripe account?
If you would like to completely close your Stripe account, please follow the instructions HERE on how to do so. However, if you would like to keep your Stripe account open but you would like to disconnect your Stripe account from Charge for Stripe, please follow the instructions HERE.
Why is my Stripe account restricted?
Stripe accounts are usually approved instantaneously, however sometimes there are delays or more information is required by Stripe before they can fully activate your account. To find out more about this, please check out https://support.stripe.com/questions/how-long-is-the-approval-process. If your account is restricted, please contact Stripe about removing the restriction on your account by contacting them via https://su
I can’t login with my 2-factor authentication (2FA) code – why not?
If you have 2-factor authentication (2FA) active on your Stripe account, you can still access the app, please just follow these steps to complete the process. USING GOOGLE AUTHENTICATOR Open Charge for Stripe, set a pin code and then tap the 'Connect with Stripe' button and you will be taken to a login screen to enter your Stripe account details. Enter your credentials, but don't press submit yet. Leave the app and open Google Authenticator. Wait for your Stripe code to update and lon
What payment methods are supported? e.g. Visa, Amex, Discover etc
Stripe supports all major credit and debit cards, plus other payment methods. To find out which specific payment methods available in your country, please see Stripe’s Payment Options page and select your country at the page’s bottom-left corner. Here are some examples: U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, and China UnionPay. Australian, Canadian, European, Hong Kong, and Singaporean b
How can I get instant payouts?
Instant Payouts are currently available in limited release and are independent of our app, Charge for Stripe. You can learn more about Instant Payouts and find out whether your account is eligible on the following links: https://stripe.com/au/blog/instant-payouts-for-us-businesses https://stripe.com/payments/payouts To find out more or apply to activate Instant Payouts on your Stripe accou
“This account cannot make live charges” – why not?
If you encounter this message when trying to process a payment it is due to your account not being activated. Please go to https://dashboard.stripe.com/account/details and complete the account activation process and you will then be able to process payments. You can learn more about this at https://support.stripe.com/questions/how-long-is-the-approval-process and reach out to
Can I disconnect or delete my Stripe account from Charge for Stripe?
For sure! If you want to remove Charge for Stripe from your Stripe account, you can do so by logging into your Stripe account, selecting Connect -> Settings -> Connected Applications (or click on the link below) and then click the “X” next to “Charge for Stripe” to remove it from your account. Once disconnected, you will no longer be able to process payments using Charge for Stripe unless you reconnect your account. Reference: [https://dashboard.stripe.com/account/applications](https://dashboar
Do you offer a discount for nonprofit organisations or charities?
If you are a nonprofit organisation, please check out https://support.stripe.com/questions/fee-discount-for-non-profit-organizations for details about how to apply for discounted fees.
Which currency/currencies can I use?
Charge for Stripe will supports almost all currencies which are supported by Stripe, which currently (as of August 2019) sits at more than 130, as you can see here. To switch between different currencies, go to the 'Settings' section of the app and scroll down to the 'Currency' selector to choose the currency you would like to use when processing payments. Alternately, you can tap the dropdown arrow next to the currency name on the payment screen to switch
Can I get a discount?
If you are a nonprofit organisation, you may be eligible to receive a discount - read more about this here. If you're not a nonprofit organisation but process $100,000+ USD (or similar converted equivalent) of payments per month, you may be eligible to apply for discounted fees and you can apply to Stripe directly here.
How does Stripe work with Charge for Stripe?
With Stripe, you can start accepting credit and debit card payments almost instantly. You can either create a new Stripe account, or connect an existing Stripe account if you already have one. Get started here and then download Charge for Stripe to start accepting mobile credit card payments on your phone, quickly and easily.
What is a dispute and how do I handle them?
A dispute (also known as a chargeback) occurs when a cardholder questions a charge with their bank or credit card company. When a dispute comes in, Stripe gets information about it from the bank, and displays one of eight reason categories to our users. Depending on the reason, the Stripe Dashboard will guide the user through submitting the best type of evidence to support the charge, as outlined here: [https://stripe.com/docs/disputes/categories](https://str
How do I get a Stripe account?
You can sign up for a Stripe account by visiting their website here.
Can I use multiple Stripe accounts?
Yes! Charge for Stripe allows you to add multiple accounts to the app and switch between them to view data or process payments on whichever account you would like.* To add additional accounts, simply select ‘Accounts’ from the overflow menu and then select “+” and go through the process to login to your Stripe account and select the account you would like to add into the app. To remove an account, sele
What is Stripe?
Stripe is a simple and powerful way to accept payments online. Stripe has no setup fees, no monthly fees, and no hidden costs. Hundreds of thousands of businesses—ranging from startups to Fortune 500 companies—rely on Stripe’s software tools to accept payments securely and expand globally. Stripe is available to businesses in 25 countries. With Stripe, you can accept all major debit and credit cards from customers in every country in 135+ currencies. You can learn more at [https://stripe.com/cu
What will my customers see on their credit card statement?
Customers will see the descriptor that you provide in your Stripe Account settings. (Look for the Statement Descriptor field.) You can customize this entry to match your business name or anything more specific you might like. If you would like to change the statement descriptor, please follow the step-by-step instructions provided here.
How do I change the statement descriptor that appears on customer bank statements?
If you would like to change the statement descriptor that appears on your customers' bank statement, please follow these steps: Login to your Stripe account on your computer or other device at https://dashboard.stripe.com/ Go to https://dashboard.stripe.com/settings/account Scroll down to the 'Statement descriptor' field and insert the text you would like to appear on your customers' bank statement. Click 'Save'.
How do I withdraw my funds to my bank account?
To help ensure things go smoothly when it comes to getting your funds transferred from Stripe into your bank account, please follow these steps: Ensure you have added your bank account to your Stripe account. You can learn how to do this here. Select your payout schedule by going to https://dashboard.stripe.com/settings/payouts and selecting wh