Articles on: Charge App

How can I issue a refund?

Refunds can be processed within Charge for Stripe by selecting the payment you would like to refund and selecting the ‘Refund’ button and confirming the amount you would like to refund, up to the original amount of the initial payment processed, and then tapping 'Process' to complete the refund.

Alternately, you can issue issue refunds via your Stripe Dashboard as per the steps provided by Stripe here.

Depending on your customer’s bank, the customer will see the refund show up between 5–10 business days later.

Note: When you process a refund, the fees are NOT refunded, which is out of our control and controlled by Stripe. You can learn more about this here.

Updated on: 03/03/2022

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