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Everything relating directly to Charge for Stripe
How much does it cost to use your app? (Fees)
The Charge for Stripe app is free to download from Google Play or the Apple App Store and there are no setup fees, monthly fees, minimum amounts or subscription fees. When a transaction is processed using Charge for Stripe, a 20c USD fee (or similar amount converted to other currencies – see full fee list below) will be applied per transaction,
What other cool stuff can Charge for Stripe do?
Well, we’re glad you asked. Here are a couple of things we think are pretty cool. Cha-ching: Every time you receive a payment (or payout or new customer, or… check the notifications section for all the options) you’ll hear a wonderful “Cha-ching” sound. It’ll be music to your ears every time you hear it! Hash: We’re as security-conscious as the next person (probably even moreso), which is why when you tap a card to add the details via NFC, we’ll hash (hide) all the card numbers with the excepti
Can I do a test to see if it works, just to be sure?
You sure can! Go into the “Settings” screen and turn on “Test Mode” – after doing so, you will see a noticeable “TEST MODE” indicator displayed at the top of all screens. This will allow you to process some test charges so you can check everything is working as it should. To complete transactions while in test mode, simply use the credit card number 4242 4242 4242 4242 with an expiry any time in the future (e.g. 09/24) and any 3 digits for the CVV and you will be able to complete a test transac
Do your apps support SCA (Strong Customer Authentication)?
Yes, both the Android and iOS versions of Charge for Stripe support the SCA requirements that take effect from September 14th, 2019. You can read more about this below or here. ABOUT SCA Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure. Once SCA goes into effect on September 14, 2019, online payments will require additional customer authentication.
Do you support NFC? How about card readers?
Charge for Stripe supports NFC and we believe this is the most convenient way to capture card details for processing charges. Tapping the customer’s card to the back of your device will make the card number and expiry appear in the app so you simply enter the CCV number and the amount (and e-mail address if you want to send a receipt) and click “Charge Card” and it’s done. If your device or the customer’s card doesn’t support NFC, you can simply enter the card details manually or click the came
How do I get started?
Getting started is easy if you follow these simple steps: Sign up for a Stripe account by going here. You’ll also need to link a bank account to your Stripe account so they have somewhere to transfer your funds. Download Charge for Stripe on your Android or iOS device. Open Charge for Stripe, login
What is the maximum payment amount I can process?
The maximum limit for payments being processed using Stripe is $999,999.99, but obviously the actual limit depends on the limit on the user’s credit card. Source
What types of payments are supported? e.g. Pre-auth payments, Subscriptions etc
As of August 2019, the following types of payments are available within Charge for Stripe: Standard payments: Processed immediately using the customer’s credit card details. Perfect for shops, market stalls, contractors and anyone wanting to accept credit card payments on their phone. Pre-authorized payments: These allow users to process a pre-authorized payment which can then be cancelled or processed at a late time, perfect for car hire or accommodation providers. Learn more(https://charge
Charge for Stripe is a ‘Stripe Verified Partner’ – what does that mean?
The Stripe Verified Partner Program is open to businesses who utilise the Stripe platform and meet certain criteria and at Charge for Stripe, we’re proud to be among the first mobile payment apps to be included in this recently revamped program. It means users of our apps can be confident that our app adheres to Stripe’s strict requirements, plus it gives us the ability to escalate support requests on behalf of customers (plus a bunch of other benefits). So if you are having issues with your Str
What is terminal mode?
Terminal mode was developed as a result of user input and works to allow account holders to limit access to users. Here’s how to use Terminal Mode: Go to ‘Settings’ and select ‘Terminal Mode’ Enter a code which will allow you to exit terminal mode. The device will now be in terminal mode which only allows access to the payment screen. This is perfect for times when you want to allow staff to process payments but not access Dashboard data or process refunds. To exit terminal mode simply tap the
How do I setup notifications?
Push notifications are implemented in Charge for Stripe using Stripe Webhooks functionality and allows users to receive notifications for a variety of different types of events. To select which events you would like to be notified about: 1. Go to the ‘Settings’ section & select the account for which you would like to turn notifications on or off. 2. Select whether or not to be notified for the different notification types including payments, payouts, new custo
How can I issue a refund?
Refunds can be processed within Charge for Stripe by selecting the payment you would like to refund and selecting the ‘Refund’ button and confirming you would like to refund that payment. Alternately, you can issue issue refunds via your Stripe Dashboard. Depending on your customer’s bank, the customer will see the refund show up between 5–10 business days later. Refunds can be whole or partial—that is, you can refund any amount up to the original amount of the charge (but only whole refunds ar
Where can I download your app?
Charge for Stripe is available for Android and iOS devices on the links below: Google Play App Store
What is the upgrade/premium version?
This upgrade allows users to manage multiple Stripe accounts within Charge for Stripe. Purchasing the upgrade once will unlock this functionality permanently and additional Stripe accounts can then be added and payments can be processed to any of your Stripe accounts, plus you can also receive notifications for any or all of your Stripe accounts.
I get an “Expired API Key Error” when trying to use the app
This is due to the API keys in your Stripe account being expired and is out of our control, however it’s easy to resolve this by following these steps as provided by Stripe Support: Login your Stripe Dashboard : https://dashboard.stripe.com/developers Select ‘Developers’ on the left of the page, then click ‘API Keys.’ Select the ‘•••’ button on the right of the API key and Select ‘Roll key…’ Select when you’d like your old keys to be expired and ent
Why is your app not available in my country?
Stripe is currently (as of August 2019) available in 34 countries as listed at https://stripe.com/global and Charge for Stripe is available for download on Google Play and the App Store in all of these countries. As more countries are added by Stripe, we will make Charge for Stripe available in the newly-supported countries.
How do I activate fingerprint authentication?
Go to the Settings section and scroll down to the ‘Lock’ section and switch “Use Fingerprint” to the on position. You can switch between PIN or fingerprint authentication by toggling these switches on or off, but one will always be selected as this is essential for security purposes.
The app says I need to login with an admin account – why?
Stripe requires users connecting with third-party apps like Charge for Stripe to do so with an admin account, so if you’ve logged in with an account that doesn’t have admin access, please tap ‘Switch account’ and login with an account that has admin privileges.
What is a ‘Pre-authorization payment’ ?
Pre-authorization payments allow users to put a hold on a credit card for a certain amount, without actually processing the payment, just like hotels and hire car operators do. After completing a pre-authorization payment, you have 7 days to process or cancel the payment, otherwise it will automatically be cancelled after 7 days. To process a pre-authorized payment: Tap the “+” icon and select “Pre-authorized Payment” Enter the amount and card details etc and tap “Charge Card” To pr
How do I send a receipt to customers?
On the ‘New Payment’ screen, simply enter the customer’s e-mail address and a receipt will automatically be e-mailed to them when the payment is processed. Note: You will need to have Emails turned on in your Stripe account, which you can activate at https://dashboard.stripe.com/account/emails. If you would like to customise your receipts (we recommend you do) to include your company logo and change colours etc, simply follow the instructions prov
I can’t find the answer to my question – how can I get in touch?
If your enquiry relates to your Stripe account, please contact Stripe here If your enquiry relates to our app, please contact us here and we’ll do our best to respond to you within 48 hours.
Can I use your app without a Stripe account?
No. Charge for Stripe is built specifically for Stripe, so if you don’t already have an account setup, you can find out more about setting up an account on the Stripe website here.
How can I change my PIN code?
Go to the ‘Settings’ section and scroll down to the ‘Security’ section and select ‘Change PIN” and follow the steps to complete the process. However, we recommend using fingerprint authentication (if your device supports it) as this is a more secure method and means you won’t have to complete the setup process again if you forget your PIN code.
Can I use Charge for Stripe in different countries?
Absolutely! If you are travelling overseas and would like to accept payments while you’re over there, Charge for Stripe has you covered. Users can Switch between currencies by visiting the ‘Settings’ section within the app and selecting the desired currency from the dropdown. While the payments are processed in the currency you select, Stripe will convert the amount into the currency associated with your Stripe account and payout the funds into your bank account as per usual. This means there is
Can I login to multiple devices with the same account?
Yes you can! And you can process payments across multiple devices simultaneously as well! Login with your Stripe account credentials on as many devices as you like (Android and iOS) and you will be able to process payments on all of them.
I forgot my PIN code – how can I get back into the app?
If you have forgotten your pin, unfortunately you will need to reset the app and start again with the setup process. Rest assured none of your data will have been lost, but you will need to re-setup your accounts in the app. While we understand this is an inconvenience and will take a few minutes to resolve, we believe this is a better option than allowing the code to be reset on the device which would potentially open up access to your Stripe account by someone who may have stolen your phone.
How can I send a payment request?
The Payment Request functionality was one of our most-requested features and we’re excited to finally be releasing it. Here’s how to use it: Tap the + icon and select ‘Request Payment’ Enter the amount, description and either an email address or mobile phone number and tap the ‘Send Payment Request’ button. Your customer will then receive an SMS or email with the details of the payment you have requested. The payment request will be displayed in your list of payments as ‘Pending’ unt
Why does the dashboard screen show a different currency to the one I’ve selected?
Charge for Stripe allows users to accept payments in LOTS of different currencies by selecting from the list of currencies displayed in the settings section. HOWEVER, the dashboard screen will display values in the default currency of your Stripe account. For example, if your Stripe account is registered in Australia, AUD will be your default currency and the chart will show values in AUD. If you change to accept payments in another currency (e.g. USD), the values displayed on the chart will st
Why are notifications no longer working?
Sometimes notifications may stop working due to updating your device software, so if you’ve checked that notifications are switched on within the Charge for Stripe app settings and also within your device settings (e.g. Settings->Notifications), please uninstall the app and then reinstall it from Google Play/App Store which should reset the connection to the notification server. If the issue remains after following these steps, please don’t hesitate to contact us (https://chargeforstripe.com/