> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.chargeforstripe.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Why are notifications no longer working?

Sometimes notifications may stop working due to updating your device software, so if you're not receiving notifications when you should be, and/or you've tried editing your notifications and your selections are not being saved, please:
1. Check that notifications are switched on within the Charge for Stripe app settings and also within your device settings (e.g. Settings->Notifications). 
![iOS device notifications screen](https://storage.crisp.chat/users/helpdesk/website/eb94afd6fd578800/ios-device-notifications-scree_9lzzhv.jpg)
2. If these are both turned on, please uninstall the app, turn your device completely off and then back on again and then reinstall it from Google Play/App Store which should reset the connection to the notification server. **IMPORTANT: Follow these steps in this order correctly.**

If the issue remains after following these steps, please don’t hesitate to [contact us](https://chargeforstripe.com/contact/) and provide your email address and the name of the business as listed in your Stripe account and we’ll be happy to assist you further.