> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.chargeforstripe.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I contact Stripe directly?

[Contact Stripe](https://support.stripe.com/email/login) about these types of questions:

* Questions regarding a specific charge, refund, payout (if a payout hasn't arrived when expected), a payment dispute or why a payment has been declined.

* Account-related issues, including account lockouts, [account restrictions](/en-au/article/why-is-my-stripe-account-restricted-k0bmer/) or getting access to your account if you have forgotten your login or password.

* Using the Stripe Dashboard’s functionality and settings.

**To contact Stripe directly, please go to https://support.stripe.com/email/login or https://support.stripe.com/?contact=true** 

| We do not have any other contact details or means of contacting Stripe other than what is provided above, and being a completely separate company, we're unable to assist with Stripe account-related support requests.